Return Policy


REFUNDS

  • ALL refunds will carry throught the original mean of payment method.
  • For Paypal refunds, money will credit back to your paypal account within 2 business days.
  • For Credit Card refunds, money will credit back to your credit card account arround 20 working days later after the refund issued. You should find the credit shown in your next billing statement.
  • For some situation, you may choose to have a cash coupon for the credits to spend on your new order.
  • Corresponding handling fee, transaction fee or restocking fee may apply on some refund cases according to this terms and conditions.

ORDERS

1. Order Details

  • Please be careful to look over the order content, item price, shipping method and shipping fee before you submit a order.
  • Order detail is not allowed to modify after completion of payment.
  • Customer is responsible for checking and confirming the order details.
  • We process orders strictly with the order details you provide when you placed the order.
  • If case you have made mistakes about your orders, please contact us as soon as possible by CONTACT US FORM for help within 12 hours after order placed.

2. ORDER CANCELLATION

  • Cancel order is not appliable for all orders with ANY reason.
  • Once customer confirmed and paid a order, it is not subject to cancellation.
  • In case customer insists to cancel a order, we will charge penalty for cancel order.
  • We charge 10% of total payment amount as penalty for in stock item.
  • We charge 20% of total payment amount as penalty for item which is supplied directly from factory (Not Stated as "Usually ship after 48hrs")
  • An order is not subject to cancel and No Reufnd will be granted for following situation:
    • if it is already shipped, or it is already on the way sending to post office.
    • if the order contain BACK ORDER item., no matter it is shipped or not.
    • if the order contain PRE-OREDER item, no matter it is shipped or not.
    • We are sorry that we will not refund for above situation and we cannot help if in case.

 

RETURNING MERCHANDISE

1. Wrong item bought

  • Please contact us by CONTACT US FORM within 3 days after you received the order.
  • Customer need to ship back the item to us with its original condition (Not USE or NOT OPEN with original packing).
  • Customer may request exchange for correct merchandise with the returns, or request for refund of the item price.
  • For any situation, we charge 15% restocking fee for qualified returns.
  • The restocking fee may deduct from the refund amount in case, or reflected in the price difference to be paid for exchange.

 2.  Damaged on delivery

  • All our shipment is well-packed. We will try our best to ensure the merchandise arrive with good condition.
  • There may have chance that merchandise is damaged during delivery, please accept that there is accident due to postal failure and it is uncontrollable.
  • If a shipment arrives at your door with apparent shipment damage, please refuse the delivery.
  • If you accept a package arrives with package damage, the insurance (if you paid the insurance fee) may not valid for claim.
  • If you have already accepted delivery and then find merchandise damaged, please report us immediately with CONTACT US FORM.
  • Report of damaged on delivery MUST be done WITHIN 3 Days count from the day of order arrival.
  • Our Customer Support Team will look into the case with you for a solution.
  • Save all packaging material and paperwork; do not throw anything away! The shipping company may contact you to conduct damage report.
  • Please do inspect your purchase as soon as you receive it.
  • If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim with the shipping company, and you may not receive credit for the return.

3. Wrong Item Received

  • Because our warehouse is not operated by robots, there can be a slight margin for human error.
  • If you have received a parcel that is item miss, wrong item or too many items....
  • please report us immediately with CONTACT US FORM, stating your order ID and include a photograph of the incorrect item.
  • We will request a photo of the wrong item if you do not supply one.
  • Our Customer Support Team will look into the case with you for a solution.

4. Manufacturing Faulty

  • Please check the condition and test the operation of merchandise immediately after you received it.
  • Please do it carefully as we do not responsible for any damage happen when you test the Radio Control Item and Parts.
  • chocibed.comaccepts no responsibility for the improper installation and use of purchased products.
  • We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry.
  • For any problem with merchandise, please contact us with CONTACT US FORM as soon as possible.
  • Our Customer Support Team will look into the case with you for a solution.
  • Report of manufacturing faulty or operation problem MUST be done WITHIN 7 Days count from the day of order arrival.
  • If we do not receive your report within the period, we expect there is no problem with your order.
  • Exchange or refund is NOT ACCEPTED after the period.
  • For manufacturing faulty item, you need to return the faulty item with your own cost for exchange.
  • The manufacturer is responsible for manufacturing faulty, so we will return the faulty item to them for repair or to get replacement of new products.
  • Please notes that we DO NOT ship new replacement without return of faulty item.